Dispositions

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Across
  1. 3. Your customer says they prefers _____ reminders, and no call reminders. Disposition selected is Do Not Call: Prefers _____ Reminder.
  2. 4. Your call disconnected _____ you were able to identify yourself and the reason for the call. Disposition selected is Customer Hang Up.
  3. 6. You have booked an appointment through Xtime. Disposition selected is Appointment was Already _____.
  4. 7. You reach an answering machine for first attempt on OSC calls. Disposition selected is Answering Machine (_____ Message).
  5. 8. Your customer tells they have already scheduled an appointment ___________. Disposition selected is Spoke to Customer ___________ Appointment.
  6. 9. You reach an answering machine for second attempt on OSC calls. Disposition selected is Answering Machine (________ Message).
Down
  1. 1. Your customer has questions about the cost of the service. Disposition selected is Appointment _______.
  2. 2. You have requested an appointment through Salesforce. Disposition selected is Appointment _____.
  3. 5. Your call disconnected _____ you were able to identify yourself and the reason for the call. Disposition selected is Scheduled Callback.
  4. 6. Your customer states they have _____ the vehicle. Disposition selected is No Longer Owns the Vehicle.