Dispute Learning Series

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Across
  1. 2. Representments
  2. 5. Reasonable Investigation
  3. 6. Dispute case was pended for additional information from the customer and/or merchant
  4. 8. First phase where Chase is placing hold on merchants funds
  5. 10. Waiting for merchant to respond
  6. 12. Operational Loss taken by the bank due to bank error or advisor error
  7. 14. Disputes Department which handles inquries from cardholders via written or electronic methods
  8. 16. No Action Necessary
  9. 17. Dispute by Phone
Down
  1. 1. Dispute case was logged out and resolved with action taken
  2. 2. Merchants response back to Chase
  3. 3. Merchant Issued Credit
  4. 4. The department that handles redisputes
  5. 7. Past Timeframes
  6. 9. Chargeback
  7. 11. Paid By Other Means
  8. 13. Credit Not Processed
  9. 15. Chargeback reopened. Merchant has contested it.
  10. 16. Not as Described