Dispute Learning Series

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Across
  1. 1. The department that handles redisputes
  2. 3. Chargeback
  3. 5. Credit Not Processed
  4. 8. When writing off a recurring charge be sure to also process a ____
  5. 10. Merchant Issued Credit
  6. 11. Merchants response back to Chase
  7. 13. First phase where Chase is placing hold on merchants funds
  8. 14. Always use_____ for small balance write offs under $10
  9. 16. Used to process small balance write off for a Reg O account
  10. 19. Dispute by Phone
  11. 20. Loss taken by the bank due to bank error or advisor error
  12. 22. Waiting for merchant to respond
Down
  1. 2. Chargeback reopened because the merchant has contested it
  2. 4. If the cm is providing documentation to you always _____ and keep a copy, or email the copy to Ann
  3. 6. Past Timeframes
  4. 7. Paid By Other Means
  5. 9. Department which handles inquries from cardholders via written or electronic methods
  6. 12. Not as Described
  7. 14. Unrecognized charges that were made prior to a Lost/Stolen process date must be processed as _____
  8. 15. Operational Loss
  9. 17. Representments
  10. 18. No Action Necessary
  11. 21. Reasonable Investigation