Dispute Learning Series

Edit Answers
123456789101112131415161718192021
Across
  1. 2. Unrecognized charges that were made prior to a Lost/Stolen process date must be processed as _____
  2. 4. Used to process small balance write off for a Reg O account
  3. 6. Representments
  4. 7. Merchant Issued Credit
  5. 9. Chargeback
  6. 10. The department that handles redisputes
  7. 12. Merchants response back to Chase
  8. 14. First phase where Chase is placing hold on merchants funds
  9. 15. No Action Necessary
  10. 16. Always use_____ for small balance write offs under $10
  11. 18. Loss taken by the bank due to bank error or advisor error
  12. 21. Past Timeframes
Down
  1. 1. When writing off a recurring charge be sure to also process a ____
  2. 2. Waiting for merchant to respond
  3. 3. Dispute by Phone
  4. 5. If the cm is providing documentation to you always _____ and keep a copy, or email the copy to Ann
  5. 7. Department which handles inquries from cardholders via written or electronic methods
  6. 8. Credit Not Processed
  7. 11. Chargeback reopened because the merchant has contested it
  8. 13. Not as Described
  9. 17. Paid By Other Means
  10. 19. Reasonable Investigation
  11. 20. Operational Loss