Dispute Learning Series

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Across
  1. 1. Chargeback
  2. 2. Unrecognized charges that were made prior to a Lost/Stolen process date must be processed as _____
  3. 3. Dispute by Phone
  4. 8. Department which handles inquries from cardholders via written or electronic methods
  5. 10. Reasonable Investigation
  6. 11. Representments
  7. 12. Past Timeframes
  8. 14. Not as Described
  9. 15. Always use_____ for small balance write offs under $10
  10. 16. No Action Necessary
  11. 17. The department that handles redisputes
  12. 19. Chargeback reopened because the merchant has contested it
  13. 20. Credit Not Processed
  14. 21. Operational Loss
Down
  1. 1. First phase where Chase is placing hold on merchants funds
  2. 3. Used to process small balance write off for a Reg O account
  3. 4. Merchants response back to Chase
  4. 5. If the cm is providing documentation to you always _____ and keep a copy, or email the copy to Ann
  5. 6. Merchant Issued Credit
  6. 7. Loss taken by the bank due to bank error or advisor error
  7. 9. When writing off a recurring charge be sure to also process a ____
  8. 13. Waiting for merchant to respond
  9. 18. Paid By Other Means