Across
- 5. ___________ time: How quickly are you responding to people on social media
- 8. Focusing on individuals that have bounced from your site
- 9. ________,shares,comments per post: How many people are interacting with your posts
- 10. ____________ audience: Group of people most likely to be interested in your brand's product or service
- 13. _________ creation: Which customers share content online that's related to or promotes your brand
- 15. Analytics metric that refers to the number of users who have come across particular content on social platforms
- 17. Social media product ___________: Which customers can you count on to purchase new products during a social media product launch
- 19. _____________ & replies: How many people are mentioning your brand, and how many have you replied to
- 20. Email _________: Catalog of current and potential customers' email addresses
Down
- 1. Brand__________: How well customers are familiar with a brand and its products and services
- 2. Ability to keep current customers
- 3. Income a business makes from its products or services offered
- 4. ____________ traffic: Number of website visitors that come from your social media channels
- 6. __________ media reach: Total number of different households or persons that will be exposed to a message
- 7. Number of support _________: How often are support-related issues coming through your channels, and is there a demand for social media customer support for your company
- 11. __________rate: Percentage of those who visit one page of a website before exiting that website
- 12. Communication between a brand and an audience member like, comment retweet etc.)
- 14. ____________ share: All the people who visit your website, how many come from your social media channels
- 16. _________ marketing: Digital marketing strategy of communicating with prospects and customers is electronic mail services
- 18. Customer ____________: How well your customers support your product or brand