DNR Training

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Across
  1. 2. Fullfilled by amazon
  2. 3. Item Item never received by cx and was a delivery issue
  3. 5. Abuse Risk Mining
  4. 9. is a refund provided by customer after return date and amazon has already charge the customer
  5. 11. When customers take advantage of policies
  6. 12. Merchant Fullfillment Network
  7. 13. Money the customer gets back for a service not provided as showed
  8. 14. Abuse Risk Investigations
Down
  1. 1. A partial refund is issued when customers report order problems that don’t affect item performance. Customers usually keep the item if they accept the discount
  2. 4. Delivered not Received
  3. 6. Warehouse Deals
  4. 7. The trainer
  5. 8. Buyer Abuse Operations
  6. 10. Aamazon FUllfillment Network
  7. 12. Customer return a different item