Do you have the ExtraaEdge in you?

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Across
  1. 2. bottom of the funnel
  2. 3. a high-level educational institution in which students study for degrees and academic research is done
  3. 7. process of introducing new customer to the product
  4. 9. process of extracting a vast amount of data from websites
  5. 13. an individual or entity that purchases or subscribes a product
  6. 14. process of showcasing a product's features
  7. 15. in coming enquiries
  8. 17. interactive voice response systems
  9. 18. B in BANT qualification
  10. 19. social media site that's not used for social media
Down
  1. 1. process of finding, building and qualifying leads
  2. 4. the mother of all prospecting tools
  3. 5. a relatively large corporate account
  4. 6. a method of software delivery and licensing via subscription
  5. 8. process where a seller introduces an upgrade to increase the average order value
  6. 10. a percentage of customers that leave or cancel a subscription
  7. 11. a in qualifying a lead
  8. 12. customer that possesses all desirable attributes
  9. 16. strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves