Do You Know Customer Care

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Across
  1. 3. Having insight
  2. 5. Twitter or Facebook
  3. 8. Itinerary to move from place to another
  4. 10. Showing intense and eager enjoyment
  5. 12. Habit of calm behavior
  6. 16. Oversees a person or activity
  7. 17. Goes into effect after your third trip
  8. 18. Allegiance
Down
  1. 1. CapMetro fare medium
  2. 2. Recover quickly
  3. 4. General character or attitude of a situation
  4. 6. Event that happens during spring summer fall
  5. 7. To understand and share the feelings of another
  6. 9. Ability to concentrate on what someone is saying
  7. 11. Buys a product or service
  8. 13. Content
  9. 14. Dutifully firm
  10. 15. On-demand service