Across
- 3. Potential customers or contacts who have shown interest in a product or service.
- 5. Software as a Service, a software distribution model where applications are hosted by a third-party provider.
- 7. Fundamental component of Salesforce data model, representing a table or entity.
- 9. A foundation that provides tools and services for developing and managing applications.
- 11. The process of examining data to gain insights and make better decisions.
- 14. Potential sales deals or revenue-generating possibilities.
- 15. Refers to cloud computing, where services like Salesforce are hosted on remote servers accessed via the internet.
- 16. Automated series of steps for completing a business process.
- 18. Stands for Customer Relationship Management, a system for managing interactions with current and potential customers.
- 19. Refers to the sales process, from lead generation to closing deals.
Down
- 1. Tailoring software to fit specific business needs or preferences.
- 2. Salesforce's marketplace for third-party applications that integrate with Salesforce.
- 4. Connecting different systems or applications to work together seamlessly.
- 5. A leading cloud-based CRM platform that helps businesses manage customer relationships and streamline processes.
- 6. Using technology to perform tasks automatically, reducing manual effort.
- 8. Salesforce's enterprise social networking and collaboration tool.
- 10. Visual representations of data that provide insights into various aspects of business performance.
- 12. Application Programming Interface, a set of protocols and tools for building software applications.
- 13. Individual data entries within Salesforce objects.
- 17. Salesforce's UI framework for developing dynamic web apps for mobile and desktop devices.