Do you KNOW?

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Across
  1. 3. This service form allows for us to send member handbooks
  2. 5. this allows us to call members back to further research
  3. 8. System we use to quote member benefits
  4. 9. Auto-Documentation process instead of typing manual
  5. 10. an estimated time it takes for something to be completed
  6. 11. Provider ________ allows us to search for physicians
  7. 14. this tab in facets allows for us to view Prior Authorizations
  8. 16. New York Eligibility System
Down
  1. 1. Wrong answer per million opportunity
  2. 2. System we use to route escalated issues
  3. 4. This lets us know if the member has active coverage
  4. 5. an acronym that means the same as alternate insurance
  5. 6. Tab in Facets that shows the original effective date
  6. 7. it takes these items 21 days to send to NY members
  7. 12. New Jersey Eligibility system
  8. 13. subject matter expert
  9. 15. Primary Care Physician