Domain 2 Marketing and Sales

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Across
  1. 2. The most dominant medium for marketing
  2. 4. Ongoing interactions with customers to cultivate and maintain a relationship
  3. 5. Step in sales process maintaining relationship after sale
  4. 8. What are you trying to get them to do, what is the value in your company
  5. 10. Step in sales process initial contact with the customer
  6. 11. Plan Outline products & services and how sold & delivered
  7. 13. Sales channel using online platforms
  8. 14. Rules for handling problems or negative feedback
  9. 17. Cost to gain a new customer
  10. 18. Combination of product, price, place, and promotion used in marketing strategy
Down
  1. 1. Step sales process where the sale is finalized
  2. 3. Step in sales process: identifying potential customers
  3. 4. Sales channel using in-person locations to answer questions and interact with the products
  4. 6. Step researching and planning before approach
  5. 7. Builds the brand of a company, attracts leads, and increases the sales of a company.
  6. 9. Document outlining marketing strategies
  7. 12. Step in sales process pitching the product and its benefits
  8. 15. Step in sales process handling customer concerns
  9. 16. Cost to keep an existing customer