Across
- 2. To get __________ on applicable items, guests need to order before 5 PM their local time
- 4. To which back-office support in SF do we need to transfer a case for a refund or replacement request for dropship/3rd party vendor items
- 5. What do we call the search that UPS performs when locating a package that is not delivered to a customer’s shipping address
- 7. Who is Petco's main carrier
- 8. To which back-office support in SF do we need to transfer a case for tax-exempt request
- 10. For Dropship (DS) items, manufacturers also use _____ or USPS in shipping orders to customers.
- 11. The following are valid reasons for a refund/replacement, except Damage Item, Defective Item, Change of mind, Lost/missing item, Pet death, Pet doesn’t like the food
- 12. How many Main Distribution Centers does Petco have
Down
- 1. What should the customer need to bring if they would like to return an item bought online to the store
- 3. To which back-office support in SF do we send the UPS Claims, Trace, Calltags, and Return Label request
- 6. What do we call the subscription that lets our customers schedule their orders for automatic delivery
- 9. What tool to use if you're going to place the online order on behalf of your guest