Across
- 2. play/ messing about
- 6. / AI phones radios and landline
- 8. phone / personal device not aloud wile working?
- 9. keeping / attending work and attending briefings
- 11. attitude / being a optimums looking for the good in things
- 12. pleasantry / the last thing you say to a guest
- 13. / who's is responsible for delivering standards?
- 14. / Number one priority
Down
- 1. Service / the assistance and advice provided by a company to those people who buy or use its products or services.
- 3. / the ability to assess thing independently
- 4. / We will greet our guests in a courteous and professional
- 5. / what you should look like
- 6. / daily routine to keep the place tidy
- 7. / The employee will maintain a high level of respect for the diversity of each guest and co-worker, and treat each person as an
- 10. paperwork / administration