Cross-Brand General Training Crossword

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Across
  1. 2. When sending an email to a customer, we must always start with Hi/Hello and the customer's_______.
  2. 5. How many business hours do we have before we have to respond to a client? (spell out the number)
  3. 7. Which schedule do you look at to see which reps are on vacation?
  4. 9. What is it called when an order ships directly from a vendor.
  5. 11. As long as a customer calls before an order ships, we can guarantee it can be cancelled. True or False?
  6. 12. Which queue do you send ETA requests for in stock orders?
  7. 13. The highest score you can receive in call or email quality.
  8. 14. When answering a call, we must always say our name and the _______.
  9. 17. Before we create and work on a case, what should we always check for?
  10. 18. Where do you go to open Salesforce?
Down
  1. 1. What is the delivery method where we place product in a customer's home and remove packaging?
  2. 3. RA stands for Return ______.
  3. 4. Where can you see refunds and ERD's (expected receive dates).
  4. 6. We lead with a customer ______ mindset.
  5. 8. How many days are we open each week?
  6. 10. When we are assigned New cases, what day must they be worked? Same or next?
  7. 13. What is the delivery method where we deliver to a customer's threshold?
  8. 15. What is the name of our warehouse?
  9. 16. The Teams channel where you post requests for a manager callback is Management _______.