Dynamics

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Across
  1. 2. used to market a product for a wide audience
  2. 4. prospect
  3. 6. Next release of CRM.. look for clues on posters ;)
  4. 7. gyan baazi
  5. 9. incident management
  6. 10. Most important person in the CRM system
  7. 12. CRM Module
Down
  1. 1. We don't like them
  2. 3. A set of circumstances that makes it possible to do something.
  3. 5. Microsoft's CRM offering
  4. 8. retail, insurance, telco
  5. 11. you can access this version of CRM from tablets, mobiles easily