EA/RSS COACHING CROSSWORD

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Across
  1. 3. WHAT SYSTEM IS USED TO GIVE MEMBERS TEMP COVERAGE
  2. 4. TEMPLATE NUMBER FOR Copy of Enroll/Disenroll Documents
  3. 5. WHAT STATE DOES YOUR TM LIVE IN
  4. 6. WHAT IS WELL-MED AND OPTUMCARE
  5. 8. WHAT DOES NPS STAND FOR
  6. 9. People with Medicare, limited income and resources may qualify for extra help paying for Medicare prescription drug costs.
  7. 11. WHERE DOES A LEVEL 2 PART C APPEAL GO
  8. 12. WHAT IS THE FIRST THING YOU DO IN 3-PART-START
  9. 14. WHERE DOES A LEVEL 2 PART D APPEAL GO
  10. 16. WHAT IS THE SECOND THING YOU DO IN 3-PART-START
  11. 18. WHO CAN FILE APPEAL ON BEHALF OF MEMBER
  12. 19. TEMPLATE NUMBER FOR Total Premiums Paid
  13. 20. Where is the closing letter located in ATS
  14. 24. What do the letters RSS stand for
Down
  1. 1. WHAT DOES A MEMBER HAVE TO HAVE IN ORDER FOR A CLAIM TO BE REINISTATED
  2. 2. WHAT SYSTEM IS USED TO SEND MEMBER LETTERS
  3. 4. TEMPLATE NUMBER FOR Premium Amount Verification Letter
  4. 7. WHAT IS TIER 3 CONTACT
  5. 10. WHAT METRIC IS IMPACTED BY NOT PROPERLY CLOSING THE CALL
  6. 13. WHAT SYSTEM CAN BE USED TO CHECK MEDICAID INFORMSATION OTHER THAN MARX
  7. 15. WHAT IS THE ALTERNATE SYSTEM FOR SENDING OUT UCARD
  8. 17. WHAT SYSTEM IS USED TO CHANGE CALIFORNA PCP
  9. 21. WHAT IS THE FINAL STEP IN THE 3-PART-START
  10. 22. WHAT DO WE NEED TO CHECK FOR WHEN A MEMBER HAS AN ISSUE WITH A CLAIM NOT BEING PAID (RSS)
  11. 23. WHAT METRIC ON YOUR SCORECARD IS FOR REPEAT CALLER