Across
- 2. The worth or usefulness for something
- 5. Facts and statistics collected together for references or analysis
- 8. an ongoing effort to improve products, services or processes.
- 13. A leader of a project
- 14. A person who receives the product or service of a process.
- 15. The white rose city
Down
- 1. A creative method to generate ideas
- 3. The degree of excellence in a product or service
- 4. A Japanese word that means continuous improvement
- 6. Work in process
- 7. A systematic approach to organization and cleanliness
- 9. The raw materials, work-in-process and finished goods
- 10. Work done to correct defects
- 11. The ratio of measured total outputs over measured total inputs
- 12. A group of people that work together to achieve a goal