Across
- 2. The degree of excellence in a product or service
- 3. The raw materials, work-in-process and finished
- 4. Work done to correct defects
- 6. Facts and statistics collected together for references or
- 7. A leader of a project
- 9. An ongoing effort to improve products, services or
- 12. A Japanese word that means continuous
- 14. A person who receives the product or service of a
- 16. The white rose city
Down
- 1. A creative method to generate ideas
- 5. The worth or usefulness for something
- 8. Work in process
- 10. inputs
- 11. The ratio of measured total outputs over measured
- 13. A systematic approach to organization and
- 15. A group of people that work together to achieve a