Across
- 4. Scam Warning Signs:- Sender believes to be a secret shopper sending money transfer transactions to test the money transfer company's processes.
- 5. Example of fraud with common purpose like legal fees, delivery fees, customs, notary fees
- 8. federal law governing financial transactions
- 9. Official appointed to investigate an individual's complaints
- 10. 1- location that does form free transactions answere
Down
- 1. What Case reason should you describe if the resolution of Follow-Up Call Process is not available/not acceptable to the caller and/or they want to dispute it
- 2. How you call the questions you should ask to identify potential fraud
- 3. Which word can't you say to the customer if you suspect fraud
- 6. You are required to "____" PAN Data when documenting cases
- 7. type of scam where someone asks you to send them money so they can come visit you