Across
- 2. documentation after chat
- 6. The form the customer fill to reset their email address
- 7. the bag you place above your head.
- 8. security questions
- 9. an online service that can't be done 2 hours prior departure time
- 10. a website where we book with another airline
Down
- 1. Members who have extra benefits
- 3. PNR
- 4. pause.
- 5. the time when the flight is going to land.
- 6. an exception within 24 hours
- 7. a form you fill to get expenses or compensation
- 8. the screen where you can track the customer's amendments