Across
- 2. Prediction of Customer satisfaction.
- 6. Accepting, making, and passing no defects.
- 8. to discern a problem.
- 9. starting a new improvement project.
- 10. personnel ownership.
- 12. technical benchmarking.
- 13. EQMS policy.
Down
- 1. one of the step of KANO model.
- 3. Allen found the problem.
- 4. Control of NC material.
- 5. process of comparing the products and process.
- 7. correlation between two variables.
- 11. Monitor the outputs.