EBS Chapter 6 (Part I)

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Across
  1. 3. A good staff is someone who shows q_______ customer service
  2. 4. When customers are happy, they will r__________ the business to others
  3. 5. What businesses do to make customers have a good experience
  4. 6. When we help customers with problems, we have a p_____ s______ attitude
Down
  1. 1. A place with buyers and sellers: B_________
  2. 2. When customers get good service, they become happy and
  3. 5. A person who buys things from you is also called a
  4. 7. What we call it when customers keep coming back to us