Across
- 4. legal action where group of people sue same company
- 7. item in store priced below cost in order to draw in business
- 8. material representation, omission or practice to mislead comsumer
- 9. use of claims or descriptions to exaggerate a product's reputation
Down
- 1. sales practice where cheap price is offered but only to get you in store to buy another product
- 2. dispute resolution program where conflict is resolved using neutral third party
- 3. practice of convincing customer to buy higher priced item than originally intended
- 5. state court set up to resolve disputes between parties involving small sums of money
- 6. deliberate deception of another for some gain