eGain Deep Dive

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Across
  1. 1. "________ Articles" are resources that are viewed frequently by the Mission Control team.
  2. 5. Review feedback that you may have provided by going to your "______ Suggestions" page.
  3. 6. At the bottom of each page is a list of "_______ Articles" that may also be useful.
  4. 7. According to the Call Dispositions Deep Dive, calls about symptoms or a peer-to-peer are dispositioned as ________.
  5. 12. "____ Menu" is the name for the three dots in the top right corner of each page.
  6. 13. To change an answer to a previous question in a Guided Help, click "______" on the right.
  7. 15. A "Guided ____" walks you through a process step=by-step.
  8. 19. According to the One Medical Contact Information Job Aid, the code 00-99 is required to use the "_________".
  9. 20. The acronym NLSD stands for: "National Location Status _______"
  10. 21. The _____ Me Now tool in the App is included in the Membership Fee, and covers many common questions from acne to COVID.
  11. 22. "Appointments" and" Care" are examples of ______.
  12. 23. Steps for Disability or Leave requests can be found in the Care Routing Tool Guided Help under "Medical _______".
  13. 24. Patients can walk-in during lab hours to complete a lab so long as they have a ___________ lab order in their chart.
  14. 27. The name of the OKTA tile is "_____ Agent"
  15. 28. According to the page linked from the Appointment Booking Deep Dive, the name of One Medical's gynecologist is ____________.
  16. 29. Leave feedback for multiple pages or the site as a whole using "Make a __________".
Down
  1. 2. A ______ visit is a 30-minute scheduled appointment that mirrors the In-Office Visit and is billed to insurance.
  2. 3. Patients may refer to one Medical's "Live Well Visit" as an "Annual ________".
  3. 4. According to the Words that Work Job Aid, click "______" and then "End Call" to send a caller to the survey when disconnecting.
  4. 8. According to the Patient Views Job Aid, patients can upload their "_________ card" themselves on the One Medical App.
  5. 9. Any call from a lab to share results should be treated as ______.
  6. 10. Help improve a specific page by click "________".
  7. 11. Click "________" to receive notifications when the selected page is updated.
  8. 14. Use quotation marks to execute an "_____ Search" of a word or phrase.
  9. 16. In the Care Routing Tool Guided Help, Vaccines and Screenings has the following Subtopics: Common Vaccines, ____________, and STI Screenings.
  10. 17. According to the One Medical Seniors for Non-Trained CSS Deep Dive, this West Coast state does NOT have a One Medical Seniors Office.
  11. 18. A _____ chat is a conversation that lasts only a few minutes and is included in the Membership Fee, meaning it is NOT billed to insurance.
  12. 19. To return to the homepage, click on the One Medical ____.
  13. 25. Use the "Yes" and "No" buttons to offer a ______".
  14. 26. Click "________" to keep the page in your list of saved resources.