EI and complex communication review activity!

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Across
  1. 1. How many emotional and social competencies does emotional intelligence require?
  2. 4. If you are breathing rapidly you might be feeling this way.
  3. 10. You can count to this number to distract yourself form getting angry.
  4. 11. Steady/Stabilising people desire to keep their e__________ from changing.
  5. 12. Direct/Dominant people are fast paced - they want answers to their "WHAT" q________.
  6. 13. One example of diversity within a team is g_____.
  7. 14. Self-c__________ is one self-awareness competency: having a sound sense of one's self worth and capabilities.
  8. 17. There are different types of communication including verbal, written and n__ verbal.
  9. 18. Studies show that your body l_______ communicates up to 50 percent of what you want to say.
  10. 19. One professional benefit of emotional intelligence is improved c__________.
  11. 20. A range of verbal communication tools are used by A__ employees.
  12. 21. E______ is an example of a social awareness competency involving sensing others’ emotions, understanding their perspectives, and taking an active interest in their concerns.
  13. 22. The emotional and social competencies are self-awareness, self-regulation, m_________, empathy and social skills.
  14. 23. Even if your emotional intelligence is low, you always have the potential to do this.
  15. 24. One way self-awareness can be practiced is by recognising the importance of emotions even in “technical” fields.
  16. 25. Influential people are fast paced with a lot of e_____ and usually very busy.
Down
  1. 1. To help you cope, f____ on the situation, not the emotion.
  2. 2. One useful listening technique is to p_________ the key points the speaker has been making.
  3. 3. Leaning in this direction shows interest.
  4. 5. Conscientious people are critical and analytical t_______.
  5. 6. The DiSC is a b________ assessment tool.
  6. 7. There are five stages of team development: forming, storming, norming, performing and a__________.
  7. 8. What type of intelligence involves tuning into the emotional data that is present, yet often hidden, when people engage with each other?
  8. 9. Communication tools used by government employees include conversations, meetings and p_____________.
  9. 15. One example of non-verbal communication is l_______.
  10. 16. One personal benefit of emotional intelligence is better h_____.
  11. 24. The letter 'R' in the 'SO CLEAR' method of body language represents r______ and balanced.