Across
- 3. Last ROE missing
- 4. An interruption of earnings occurs on the Sunday of the week in which the claimant's income falls below this percent of his or her average normal weekly earnings and it is a special reason for separation.
- 9. Type of security check where the claimant knows their Access Code
- 11. When a claimant experiences a regular separation from insurable employment, normally there would have to be at least this many days without work and earnings from that employment for there to be an interruption of earnings
- 12. When the IoE is the same as the last day paid
- 15. BPC - 52 for most claims
- 20. What else do we take into account when allocating separation monies besides NWE/ANWE?
- 21. Where can the claimant check information about their claim online?
- 24. Incapacity monies that do not prevent an Interruption of Earnings
- 25. No interruption of earnings
- 27. Number of digits of the Access Code
- 29. Incapacity monies paid by a provincial authority for work-related illness or injury
- 31. A type of ROE with a serial number beginning with X
- 32. A type of separation money that can never be allocated at the call centre
- 33. Expected time frame (in days) for an initial calculation
- 34. Separation monies that are not insurable
- 35. On an initial claim with a BPC in 2019 when NWE is $564, ANWE is $524, AWIE is $602, ELWW is $105, separation monies are $2273, what would be the benefit rate?
- 37. The program where your calls will be listened to, monitored, and scored
- 38. Level 2 call centre agent
- 39. On an initial claim when NWE is $835, ANWE is $832, AWIE is $795, ELWW is $291, separation monies are $958, how much would you top up the last week worked?
- 40. More than 420 hours but does not meet VER
- 42. On an initial claim when NWE is $922, ANWE is $1022, AWIE is $1101, ELWW is $463, separation monies are $226, how much would you top up the last week worked?
- 43. The amount a claimant normally works per week as per the ROE
- 44. Expected time frame (in days) for an Action Item or CR work item to be completed
- 45. Another term we use for Supplementary Unemployment Benefits
Down
- 1. When the IoE is the first week that drops below 60% of NWE
- 2. Start date of the claim
- 5. Number of copies of a paper ROE
- 6. The amount a claimant normally works per week as per the claimant
- 7. Incapacity monies that prevent an Interruption of Earnings
- 8. Type of benefits when someone is unable to work for medical reasons
- 10. If a claimant works enough hours to establish a new claim since the pension started, we call it this
- 11. The most serious type of violation
- 13. BPC + 51 for most claims
- 14. A program that reimburses unpaid wages and vacation pay to employees of bankrupt or insolvent employers
- 16. A type of monies that may be separation monies but might also not be
- 17. Can be allocated by you (a core agent) from BPC
- 18. ___ entrance requirements, and it varies from 420-700
- 19. 600 or more hours in the qualifying period, applys to claimants who request special benefits
- 22. Who has the primary responsibility to obtain the ROE?
- 23. The percentage of the AWIE we use to calculate the benefit rate
- 26. Who determines insurability of employment
- 28. The acronym for qualifying period extensions
- 30. Less than 420 hours
- 35. On a renewal claim when NWE is $700, ANWE is $714, AWIE is $802, ELWW is $363, separation monies are $1252, how much would you top up the last week worked?
- 36. The maximum number of hours used for calculation
- 38. Number of digits of Access Code showing in FTS
- 39. On an initial claim with a BPC in 2019 when NWE is $1000, ANWE is $1055, AWIE is $1104, ELWW is $542, separation monies are $1442, what would be the benefit rate?
- 41. A type of ROE with a serial number beginning with A, E, or K
- 43. The system that performs some or all of the steps of claim processing