Across
- 4. Type of benefits when someone is unable to work for medical reasons
- 6. The week that is BPC + 51 for most claims
- 9. The amount a claimant normally works per week as per the ROE
- 11. The type of claim when there is no interruption of earnings
- 15. The system that performs some or all of the steps of claim processing
- 17. The week that is BPC - 52 for most claims
- 18. The percentage of the AWIE we use to calculate the benefit rate
- 20. Level 2 call centre agent
- 22. ___ entrance requirements that varies from 420-700
- 23. On an initial claim with a BPC in 2019 when NWE is $564, ANWE is $524, AWIE is $602, ELWW is $105, separation monies are $2273, what would be the benefit rate?
- 25. A type of ROE with a serial number beginning with X
- 29. Who has the primary responsibility to obtain the ROE?
- 32. Start date of the claim
- 33. Type of security check where the claimant knows their Access Code
- 34. 600 or more hours in the qualifying period, applys to claimants who request special benefits
- 35. The type of claim when there is less than 420 hours in the qualifying period
- 38. Number of copies of a paper ROE
- 40. On an initial claim when NWE is $922, ANWE is $1022, AWIE is $1101, ELWW is $463, separation monies are $226, how much would you top up the last week worked?
- 41. Expected time frame (in days) for an Action Item or CR work item to be completed
- 43. If a claimant works enough hours to establish a new claim since the pension started, we call it this
- 44. Number of digits of Access Code showing in FTS
- 46. Where can the claimant check information about their claim online?
- 47. Another term we use for Supplementary Unemployment Benefits
Down
- 1. The type of claim when the last ROE is missing
- 2. What else do we take into account when allocating separation monies besides NWE/ANWE?
- 3. The amount a claimant normally works per week as per the claimant
- 5. Separation monies that are not insurable
- 7. Incapacity monies that do not prevent an Interruption of Earnings
- 8. When a claimant experiences a regular separation from insurable employment, normally there would have to be at least this many days without work and earnings from that employment for there to be an interruption of earnings
- 10. Incapacity monies paid by a provincial authority for work-related illness or injury
- 12. A type of separation money that can never be allocated at the call centre
- 13. A type of ROE with a serial number beginning with A, E, or K
- 14. Incapacity monies that prevent an Interruption of Earnings
- 16. Number of digits of the Access Code
- 19. On an initial claim when NWE is $835, ANWE is $832, AWIE is $795, ELWW is $291, separation monies are $958, how much would you top up the last week worked?
- 21. On a renewal claim when NWE is $700, ANWE is $714, AWIE is $802, ELWW is $363, separation monies are $1252, how much would you top up the last week worked?
- 22. A type of monies that may be separation monies but might also not be
- 24. The program where your calls will be listened to, monitored, and scored
- 26. An interruption of earnings occurs on the Sunday of the week in which the claimant's income falls below this percentage of his or her average normal weekly earnings and it is a special reason for separation
- 27. The acronym for qualifying period extensions
- 28. Who determines insurability of employment?
- 30. Expected time frame (in days) for an initial calculation
- 31. The most serious type of violation
- 32. The type of claim when there is 420 or more hours in the qualifying period but it is less than VER
- 36. The maximum number of hours used for calculation
- 37. On an initial claim with a BPC in 2019 when NWE is $1000, ANWE is $1055, AWIE is $1104, ELWW is $542, separation monies are $1442, what would be the benefit rate?
- 39. The type of IoE when the IoE is always the same week as the last day paid
- 42. A type of monies that can be allocated by you (a core agent) from BPC
- 45. A program that reimburses unpaid wages and vacation pay to employees of bankrupt or insolvent employers