Email 2

3. the last part of a process
5. an abbreviation consisting of the first letters of each word in the name of something, pronounced as a word
8. any of several different types of container used to store papers, letters, and other documents in an ordered way, especially in an office
10. to give a description of something or information about it to someone
11. a book with a list of all the goods that you can buy from a shop
12. a computer program, used especially in business, that allows you to do financial calculations and plans
13. used to say that something is sad, disappointing, or has a bad effect
14. showing or expressing thanks, especially to another person
16. to send something in the same envelope or email as something else
17. a letter of the alphabet in the form and larger size that is used at the beginning of sentences and names
18. to not be able to do something
19. to use a machine to put a picture of a document into a computer

1. suitable when you are with friends and family but not for official occasions
2. in connection with
4. to start to do something
5. a formal arrangement to meet or visit someone at a particular time and place
6. the action of writing, receiving, and reading letters
7. very pleased
8. suitable for serious or official occasions
9. a drawing that gives you a particular type of information about a particular area
15. something friendly or polite that you say or do when you meet or welcome someone