Email and Phone Etiquette

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Across
  1. 1. Use proper _____________ and proofread for spelling errors.
  2. 3. Do not __________ when writing an email. Be clear, concise, and to the point.
  3. 4. Make sure your _____________ is appropriate and contains no profanity.
  4. 7. Use a professional _________ address. Do NOT use c~dawg_in_da_hizzy252~@aol.com.
  5. 9. Remember your ______________- always say "please" and "thank you."
  6. 10. check messages ________ and return all calls promptly.
Down
  1. 2. Avoid using _____________, such as ttyl, ur, or cya later.
  2. 5. when leaving a message for others on voicemail, talk _______ and slowly so they are able to understand your message.
  3. 6. Know your audience and choose an appropriate __________.
  4. 8. Talk with a _________; people can tell your facial expression even through the phone.