Email Etiquette crossword

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Across
  1. 4. A statement used at the end to clearly tell the recipient what they are supposed to do with the email
  2. 5. This will help you eliminate grammar, spelling and tone errors
  3. 6. This needs to have keywords only for easy tracing and prioritization
  4. 8. Hours needed to allow for a response
  5. 9. You should avoid using this field as it is the trust breaker
Down
  1. 1. Emails should be written from the perspectives of
  2. 2. This will help you reduce the text in your emails
  3. 3. Priority to be chosen for urgent emails
  4. 7. Greeting used in formal emails
  5. 8. Think of accountability for these fields