Email Writing Crossword

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Across
  1. 2. always offer this to our clients
  2. 4. system where we create our emails
  3. 7. field to add a secret recipient
  4. 8. always say this to our clients
  5. 11. field to input hibu email addresses
  6. 12. name of free form template
Down
  1. 1. standard text that is already populated with correct information
  2. 3. be sure this is always clear and concise
  3. 5. where we begin the email writing process
  4. 6. shortened words we avoid
  5. 9. the primary way outside of phone calls that we speak to clients
  6. 10. system we avoid when emailing clients