EMAILS

1. To friends, family or workmates
4. The last paragraph of an email
7. The money you pay for insurance
8. Capital letters, commas, full stops, etc.
12. Email address of receiver
13. A document that renters fill out to give evidence of the state of a property when they move in (10,6)
15. To businesses, government offices, etc.
16. A customer requests payment from the insurance company when something goes wrong
17. Continue your insurance before it finishes.

2. A notice sent to customers to remind them that they have to pay for their insurance
3. The person who rents the flat with you
5. The dates that the insurance covers the customer (6,2,5)
6. Where you write what the email is about
9. Kind regards
10. Every year
11. A group of words beginning with a capital letter and ending with a full stop, with a subject and a verb
14. Dear Ms Thompson,