Emotional Hospitality - Use of name

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Across
  1. 5. Be ... and show that you are ready to provide assistance at any time by approaching the guest
  2. 9. Names can be figured out by ... yourself as usually humans mirror other people’s action
  3. 11. The ... (A) has to approach the ... (B)
  4. 12. If a guest name is difficult to pronounce, we try at least to show an ...
  5. 13. The use of the guest name depends on the ... of interaction
  6. 14. We try to use the guest name – even if we ... the name incorrectly
  7. 16. If you meet a guest for a very first time, you use the ... name first
Down
  1. 1. The ... (A) has to approach the ... (B)
  2. 2. Names can be figured out by simply ...
  3. 3. Delete “...” from your vocabulary (I)
  4. 4. Use a name in a ... way (II)
  5. 6. Names can be figured out by checking the room ...
  6. 7. Delete “...” from your vocabulary (II)
  7. 8. Use a name in a ... way (I)
  8. 10. As per Six Senses standard use the guest name minimum ... times per interaction
  9. 15. As per LQA there is no specific number of times that the guest ... should be used