Emotional Intelligence of Groups

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Across
  1. 2. Another term for acceptable and common language a team uses to deal with group emotions.
  2. 4. These are at the heart of three conditions essential to a group's effectiveness. They are what makes humans, well...human.
  3. 6. Small acts make a big _______. This is what group emotional intelligence is about.
Down
  1. 1. One of the norms that builds trust and a sense of group identity among members although it may seem illogical. It is one of the norms that helps regulate emotions.
  2. 3. This type of competence is awareness and regulation of others' emotions. The other type is "personal" competence.
  3. 5. One of three conditions essential to a group's effectiveness. The other two are a sense of group identity and a feeling of efficacy.