Emotional intelligence

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Across
  1. 3. the mental ability to understand and manage your emotions as well as recognize and influence the emotions of those around you
  2. 4. a score derived from one of several standardized test designed to assess an individual's intelligence
Down
  1. 1. first step to develop EQ
  2. 2. the leading pioneer of emotional intelligence
  3. 3. an individual’s ability to identify, evaluate, control, and express emotions