Emotional Intelligence

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Across
  1. 3. Self ________ is the ability to manage your impulses and moods.
  2. 4. The ability to understand your own emotions and how they affect others. (2 wds.)
  3. 6. Emotional intelligence plays a crucial role in effective ________, conflict resolution, and negotiation.(abbr.)
  4. 8. Who popularized the concept of emotional intelligence through their book "Emotional Intelligence: Why it Can Matter More Than IQ"?
  5. 9. Having an interest in learning and self-improvement
Down
  1. 1. Managing emotions effectively.
  2. 2. The ability to understand other people's emotions and reactions.
  3. 4. The ability to maintain friendships and relationships.
  4. 5. What is the ability to recognize, understand, and manage your own emotions as well as understand and influence the emotions of others?(abbr.)
  5. 7. People who lack emotional intelligence may have a hard time accepting ________.