Across
- 4. longer-lived, less intense feeling
- 5. ability to perceive emotions, in the self and others, understand these emotions and regulate his/her emotions accordingly
- 6. abbreviation for a model suggesting that workplace events cause an emotional reaction and influence attitude
Down
- 1. faking the required emotions
- 2. an employee's organisationally desired emotions at work
- 3. venting/open expression of emotions (Emotion Regulation Technique)