Across
- 3. knowledge of a situation or fact
- 4. an example of empathy fatigue
- 7. The act of receiving when someone is talking
- 9. focusing on self and emotions
- 10. understanding mental state and what they might think
- 12. Reaction or strong feeling
Down
- 1. Remain calm
- 2. Managing your what you are feeling
- 5. emotional acceptance
- 6. ability to understand another's feelings and respond appropriately
- 8. physical reaction in response to what someone is feeling
- 11. an instance of prejudice