Across
- 4. the ability to understand and share the feelings of another
- 6. settle or find a solution to (a problem, dispute, or contentious matter)
- 10. the feeling of being upset or annoyed, especially because of inability to change or achieve something
- 11. accept or admit the existence or truth of
- 12. a person who fights or argues for a cause or on behalf of someone else
- 13. to show that you hear, understand and accept the customers feelings, thoughts and experiences
Down
- 1. recognize the full worth of
- 2. give assistance to
- 3. information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement
- 5. the practice of being or tendency to be optimistic in attitude
- 7. fulfillment of one's wishes, expectations, or needs, or the pleasure derived from this
- 8. the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
- 9. a means of solving a problem or dealing with a difficult situation
- 14. publicly recommend or support