Across
- 4. conversation between two or more people as a feature of a book
- 6. language designed to have a persuasive or impressive effect on its audience
- 8. the combined action of a group of people, especially when effective and efficient.
- 10. the principle of reason and judgment, associated with hostility
- 15. include some kind of buffer before you deliver your message.
- 16. a written, typed, or printed communication, especially one sent in an envelope by mail or messenger.
- 17. tending to work with energy and commitment
- 18. the characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations.
- 19. the action of leading a group of people or an organization.
- 21. group discussion to produce ideas or solve problems.
- 22. a title at the head of a page or section of a book.
- 23. a series of actions or steps taken in order to achieve a particular end.
- 24. messages distributed by electronic means from one computer user to one or more recipients via a network.
- 25. the state or quality of being efficient.
- 27. an organized body of people with a particular purpose, especially a business, society, association, etc.
Down
- 1. Taking the readers' point of view when deciding how to formulate your message.
- 2. the action of working with someone to produce or create something.
- 3. a quality that evokes pity or sadness.
- 5. the action or fact of persuading someone or of being persuaded
- 7. the imparting or exchanging of information or news.
- 9. consists of individuals who must implement your message once it has been accepted by the primary audience.
- 11. people who read your message before it reaches the primary audience, to make sure it is up to their standards.
- 12. you deliver the message straight away after your salutation
- 13. an individual or group that is in the background, often external to the organization.
- 14. a written message, especially in business.
- 20. relating to moral principles or the branch of knowledge dealing with these.
- 26. information about reactions to a product, a person's performance of a task.
