Across
- 3. Relaxed and casual in style.
- 6. Stiff and inflexible.
- 7. Contact details at the end of an email.
- 9. The person who sends something.
- 11. Causing extreme embarrassment.
- 12. Brief and to the point.
- 13. Communicate or express a message.
- 15. Adhering to established rules and conventions.
- 17. Rules of polite behavior.
- 19. Find your way through a complex situation.
Down
- 1. Competent and businesslike.
- 2. A greeting in a letter or email.
- 4. The person who receives something.
- 5. The writer's or speaker's attitude.
- 8. Build a positive connection with someone.
- 9. The topic of an email.
- 10. Informal words used in everyday speech.
- 14. A situation full of potential problems.
- 16. Something not given due consideration.
- 18. Struggle mentally with a difficult decision.