Across
- 5. A sentence that describes what your business aims to achieve in the long term.
- 9. The difference between the selling price of a product or service and its costs.
- 11. The process of introducing change and new ideas
- 13. A range of skills a person has that enables them to perform a particular job.
- 14. Things a business wants to achieve.
- 16. A customer gained through a recommendation from someone else.
- 18. A pack of documents providing information on a particular subject.
- 19. A business that is described as profitable is money making.
- 20. The things you most want customers to remember about your business.
Down
- 1. Things a business owns.
- 2. When a business makes fundamental changes based on feedback from their customers.
- 3. Any activity a business does to try and contact potential customers.
- 4. Identifying how to create more value for customers with less resources.
- 6. The ability of a business to grow fast without increasing its production costs.
- 7. A simple webpage that is designed to lead the visitor to your website.
- 8. Rather than having your own desk in an office, you will rotate desk space when
- 10. The money a business makes from the sales of the products or services of the business.
- 12. The act of giving someone a job.
- 15. Introducing a new product or service to market.
- 17. The money, people, time and equipment required to run a business.