Across
- 2. an established customer
- 4. a person or company that has some characteristics of the target market
- 6. when qualifying a sales lead requires making contact by telephone or in person
- 8. the process of using a computer program to search large collections of electronic information and look for patterns and trends
- 10. abbreviation for a formal way of asking a company to make a bid for a sale
- 11. the reason that a customer may be reluctant or cautious about buying
Down
- 1. another term for sales people or representatives
- 3. when a salesperson contacts someone they do not know and without prior notice
- 5. when a person provides contact information for someone else that may be interested in the product or service
- 7. an emotional connection between people based on feelings of mutual trust and respect
- 9. a potential customer