Across
- 3. Use this macro if the customer is not accepting the steps you suggested to troubleshoot their issue or the answer you provided to their query.
- 5. Avoid using this reason for escalation
Down
- 1. Name of the macro that has to be completed and applied first before the public reply
- 2. How many reasons for escalation (drivers) are there?
- 4. Save the ticket as ___ when escalating it