Escalations

2. a type of ticket we submit usually when we escalate to the App team or NOC hint: we also do this for any facility issue/work order
3. a person you can approach if you have any questions
4. a property safety term. Hint- water causes this
7. a note on the ticket only our team can view
9. a trending issue that impacts multiple users is called ____ issue
12. if a safety issue is determined we then assign the ticket to this person
14. a resource and tool utilize daily. Hint: is is imbedded on the ticket
15. the status we leave a ticket in after we have re-assigned it
17. when we escalate the ticket on the ticket action this is called a ______ escalation

1. an example of a "people" safety word. Meaning to trip or slip
3. the Microsoft teams channel where we escalate the ticket
5. one of the teams we typically escalate ticket too (also: another team channel we use)
6. an natural weather occurrence. Hint: bolt or rod
8. if you are working a disposition que and you receive an unrelated ticket(ex. Billing) in your que you must ________
10. the automated system that helps to filter tickets. A "nickname" for our automation
11. if you are unsure what to do you should always do this?
13. a keyword we should look out for that could lead to litigation Hint: another word for "sue"
16. we must always _______ to the customer on a ticket before we escalate