Across
- 1. Carrier billed our customer directly
- 5. customer wants to dispute carrier adjustment
- 6. operations delivery issues
- 7. customer cancels shipment
- 9. accessorial needs added in transit
- 10. freight is missing
Down
- 2. overage shortage damage claim
- 3. operations pickup issues
- 4. destination info changed during transit
- 8. carrier doesn't have CHR/FQ as bill to party