Across
- 2. Carrier billed our customer directly
- 4. Customer wants to dispute carrier adjustment
- 6. Destination info changed during transit
- 7. Freight is missing
- 10. Carrier doesn't have CHR/FQ as bill to party
Down
- 1. Accesorial needs added in transit
- 3. Operations delivery issues
- 5. Operations pickup issues
- 8. Overage, Shortage, Damage Claim
- 9. Customer cancels shipment