Across
- 2. customer says hello and the line goes blank
- 5. introducing yourself by your name, place you are calling from, and letting the customer know you are on a recorded line 2 words
- 7. process used for effective rebutting
- 8. dispo used when a customer is in contract
- 12. question on script asked to get the customer to the right place or make sure that they qualify to be transferred 2 words
- 13. customer answers and is speaking to someone in the back ground 2 words
- 14. What you do when you transfer to CARE 2 words
- 15. system used to check unplanned time balance
Down
- 1. not pausing or saying rebuttals in question format 2 words
- 3. a chance in a phone call to ask more information or rebuttal
- 4. number of minutes you must wait before cold transferring a resi
- 6. the okay given by a customer too transfer them
- 9. system used to put in PTO
- 10. number of days that is the maximum amount of time customer can have left in contract in order to transfer
- 11. a question asked to dig deeper on a subject brought up in conversation 3 words