Across
- 2. The end result of a successfully handled issue.
- 4. The core skill for conveying and receiving information clearly.
- 7. The ability to empathise with a customer’s feelings or issue.
- 8. What customers seek when they call in with a problem.
- 9. Solving problems quickly and with minimal fuss.
- 10. Listening Fully focusing on the caller without interrupting.
Down
- 1. Letting a customer know their concern has been heard.
- 3. The goal of every customer service interaction.
- 5. What a company builds by providing great service.
- 6. A key trait when dealing with difficult or frustrated callers.
- 9. The clue for this word head over to the CSC hub and view the presentation (Word in red)